Support
Last updated: October 4, 2026 · VOXORA 1.0
We’re here to help
Contact FMD with your device model, iOS version, app version and steps to reproduce the issue. Share only a non-sensitive sample if needed; never send passwords, payment details or private books.
Email supportfmd.digitalservice@gmail.com
Prepare online. Read on your terms.
Internet is needed for purchases, restoration and resource downloads. Reading local text does not require internet. Available installed voices and translation language pairs can work offline; check the pair in Settings and test before travelling. Translation requires a physical device.
MOBI, AZW, AZW3, KFX, DRM-protected books and legacy DOC are not supported. Use an authorized PDF/EPUB copy or export DOC to DOCX.
User guideGood to know
Will my files be uploaded to FMD?
No document-upload service is included. Files and cached translations stay in the local app library. Apple services may process their own diagnostics.
What happens if I delete or uninstall?
Deleting removes the app’s local original, cover, translations and progress, not the source copy in Files. Uninstalling removes the library. Export originals first; the library is excluded from iCloud device backups in this build.
Is translation guaranteed to be exact?
No. OCR, narration and automatic translation can contain mistakes. The original is preserved. Compare important content with the original and seek a qualified translation when needed.
How do I restore the unlock?
Use Restore Purchases in Settings with the Apple Account used for the purchase and an internet connection. A restored trial retains its original start date. TestFlight transactions do not grant a production purchase.